Arranging Ghanapickup Marketplace Returns & Refund:

If your item was purchased directly from Ghanapickup.com, returns must be initiated immediately due to the slow mail from Ghana. The items must arrive at our warehouse within 25 days of purchase. You must return items in their original condition to qualify for a full refund. We will issue a partial refund of up to 70 percent if returned items have been opened, used, or returned late. Return shipping must be paid by the buyer.

When you buy an item from a seller at ghanapickup.com, you should be able to expect a high standard of customer service, both before and after you receive your order.

Returns

If you receive an item different than what was described, or that is clearly in worse condition than indicated, you must contact your seller directly to report the defect or damage within 14 days of picking up the item. You should be able to reach an amicable agreement with one another. If necessary and acceptable by the seller, you may be able to return your item to the seller for a refund.

If eligible for a refund, you must return your item to your seller in the same condition you received it within 14 days. If you are unsure about the return policy of a vendor/seller, contact them directly. When communicating to the seller to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise.

As with the Ghanapickup.com retail returns policy, there are no returns of hazardous items that are gas-powered or contain flammable liquids. All applicable restocking fees for returning Ghanapickup.com Marketplace items are borne by the buyer.

Refunds

Vendors/Sellers can create full or partial refunds for buyers.

When you purchase an item via Ghanapickup.com, we charge your credit card and pass on payment--less a commission--to your vendor/seller. For you to secure a refund equivalent to your initial purchase price, your vendor/seller must request a refund.

In any case where a refund is necessary--such as when your seller is out of stock or when you return an item--it is the responsibility of the vendor/seller to request that refund.

Sellers may issue full or partial refunds for an order. If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), the seller may deduct a reasonable restocking fee from your refund. Refunds are typically processed within one week of the vendor/seller's request. The funds will be deposited back in your credit card account, and Ghanapickup.com will send you confirmation of the refund via e-mail.